Welcome to Hylton Castle Primary School

Compliments, Complaints and Comments

Parent Views About Our School

Can you help us make our school even better?

We are always looking to improve what we do in school. Most mornings I come out to meet the children as they come into school via the yard and this is a great way for parents to have a quick word with me. If it’s not something parents / carers want to talk about on the yard we can always pop inside and chat somewhere more private. Alternatively, parents / carers can make an appointment via the main school to speak with myself or another member of staff. We always try to get back to parents / carers within 24 hours. If you have an issue that you feel hasn’t been resolved then we have a Complaints Policy which you can access on the Policies page of this website. We hope that times parents / carers want to make a formal complaint will be very limited, though, since we urge all parents / carers to talk through any issues or concerns with us – we’ll always try to resolve thing through discussion and through an ethos of mutual respect.

We have a Suggestions, Comments or Complaints Box inside school which parents / carers can write a note and we will read it within a couple of days.

Parents’ views are very important to us and there is an official Ofsted website you can visit if you would like to express your views in this way (anonymously) parentview.ofsted.gov.uk/

The results of our most recent parent survey are attached to this page.

Parent questionnaire – analysis